Shipping Within UK: Tracked Delivery £6 and £2 per additional item
We thank you your investment in MUDRA and choosing our designs! Each garment is handmade with lots of love and each seam is infused with positive energy. We wish you many adventures, sensuality and memorable experiences with your new MUDRA Collection.
Shipping Worldwide: Tracked Delivery £10 and £3 per additional item
International Customs | Import Taxes
For international customers, please be aware that customs and import taxes may be charged by your country upon arrival. Please note MUDRA is required to declare the full value of the international shipment, and include an invoice with each delivery. For further information please contact your local customs office.
Please, fill out the return form enclosed in your order to help us process your return/exchange. Upon receiving any garment(s) from you for return, we will reimburse you within 5 business days. Please note that sale items are not refundable but we will offer you a store credit and are exchange your order. We wouldn’t be able to assist with the mailing expense you incur to mail the garment(s) back to us.
We recommend using a first class or priority mail option with a tracking number to ensure the package’s safe arrival. If you need to return a faulty or incorrect item, please get in touch so we can resolve this for you. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
If you wish to exchange your order, please return this to us with your returns note, upon receipt we will email you to advise this has been recieved and we will send your new tracking number. We will send your exchange order, free of charge.
Customs and import taxes will differ depending on your location, and these charges are the sole responsibility of therecipient if you would like to return the order. We advise when you return the item, to disclose there is no commercial value - please state clearly that this is a returning order.
If we receive a customs invoice upon receipt or your returned order, we will need to deduct this from your refund, or if you are exchanging something, we will need to send a payment request to cover this fee. So please do ensure you make it clear that this is a returning of an order.