ORDER PROCESSING

 

Your order will be wrapped and sent with love and dispatched from the UK. Please allow 2-3 days to pricess your order.

Once shipped, you will be emailed with a UK Registered Post Tracking Number to follow your prder's journey home.

 

We do not dipsatch on weekends or public holidays. Please note during volume sales periods or new range releases

there may be minor delays - we appreciate your patience during this time.  

 

 

SHIPPING WITHIN UK

* Tracked Delivery £7 and £3 per additional item

 

SHIPPING WORLDWIDE

* Tracked Delivery £12 and £4 per additional item

 

 

INTERNATIONAL CUSTOMS | IMPORT TAXES

For international customers, please be aware that customs and import taxes may be charged by your country upon arrival.

 

Customs and import taxes will differ depending on your location, and these charges are the sole responsibility of the

recipient of the parcel.

 

Please note MUDRA is required to declare the full value of the international shipment,

and include an invoice with each delivery. For further information please contact your local customs office.

 

 

 

 

RETURNS & EXCHANGES

 

Within 14 days of receiving your order, please contact us at ritahraizmudra@icloud.com and inform us of your order

number and the names of the exact items you plan to exchange/return.

 

Please, fill out the return form enclosed in your order to help us process your return/exchange. Upon receiving any

garment(s) from you for return, we will reimburse you within 5 business days.

 

Please be mindful that we wouldn’t be able to assist with the mailing expense you incur to mail the garment(s) back to us.

We recommend using a first class or priority mail option with a tracking number to ensure the package’s safe arrival.

 

Upon receiving any garment(s) from you for exchange, we will send you back the garment(s) in their requested new

size(s) free of charge. We’ll send you an email as soon as we’ve completed your return, letting you know whether a refund

or exchange has been processed. All returned items should be sent in their original condition and packaging including tags.

Earrings are none returnable.

 

If you're looking to return a faulty or incorrect item, please get in touch so we can resolve this for you.
In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.

 

* Please also note, if we have customised your order and made alterations - these item/s are not eligable to return.

 

Please send returns to the followng address:

 

MUDRA

24 Magdalene St,

Glastonbury BA6 9EH 

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